Our upgrade was yesterday. I missed a critical use case in our pre-upgrade planning. I need help, please.
Here is the use case:
1. A third-party system is feeding campaign response data via CastIron directly to an Eloqua Custom Data Object (this is still working)
2. In E9, the CDO - via Data Card Services Processing Steps - was capturing the data, saving it and updating it to the Contact table (this is no longer working)
3. Then, it was firing the SFDC integration call to associate the record as a campaign response (this is no longer working based on #2 no longer working)
In E10, the Update Rule in the Data Card Services Processing Steps doesn't allow for the data to be updated to the Contact table via an Update Rule - the action is no longer an option. (I totally missed the upgrade's impact to Update Rules - sigh).
This is where I need help. How can I build this to work in E10? I'm testing it even as I write this and I'm seeing some results by configuring the "Field Mapping" option in the CDO to the Contact table. Weirdly, I cannot map the Email Address field - it's not giving me an option to do so. Also, this option doesn't allow for large text fields and I do have one of those in this data set. I feel like I'm missing something, but I'm so far in the weeds now, I'm just not sure what it is - any help is very much appreciated.
Best,
Kristin