Hi - I am currently setting up an integration in a new Sandbox we established.
With my set up I am can get everything working except Getting Contacts and Leads from Salesforce.
Below is the notification I receive on the Get Leads error notification. However, from here, I am not sure how to troubleshoot the set up.
Everything seems to be set up fine.
Does anyone have insight into where I can troubleshoot from here?
Eloqua Contact Upload Notification |
An error occurred while uploading the requested contacts
Please note that an error has occurred while trying to perform your upload.
If the error occurred as part of a scheduled, automatic data upload this is generally not a cause for concern. All standard scheduled uploads (running between 10pm and 12am EST) will automatically re-try at 1am EST in case the initial attempt fails. In case the second attempt fails as well you can try to trigger a manual sync in Eloqua (Setup -> Integration -> Inbound -> Management -> Auto Synchs and then select and open the auto sync and select Auto Sync Options -> Run Auto Sync). If you encounter a failure please ensure that the file is available and that the Eloqua credentials used for accessing the file at your location (i.e. CRM system, web server) have not changed.
If you are manually uploading a file via the Eloqua Upload Wizard please check to make sure the file is correctly formatted and that you selected the appropriate data source for the type of file you're trying to upload and then try again.
If the problem persists please log into our Customer Central portal and submit a case or call 416-864-0440 and press 1 for technical support.
We apologize for the inconvenience |
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Start Time | End Time | Elapsed Time | 10/5/2014 4:15:14 AM | 10/5/2014 4:15:30 AM | 16 seconds |
Contact Upload details:
| Choice | Value | Client | FiberlinkCommunicationsCorpSandbox | Auto Synch | Get Leads - Salesforce | Data upload Source | Get Leads | Upload Purpose | Add these contacts to the database | Uniquely Match On | Email Address |
Execution details: | | Action | Parameters | Results | Import File | | Total Number of Rows: | 511468 |
| Validate Email Address | | Invalid Email Addresses: | 81 |
| Merge Duplicate Rows | | | Perform Contact Update | | | | Add to Contact Group | Contact Group: | | SYSTEM - SFDC Leads |
| | | Add Contacts to Program Step | | | | Run Integration Rules | | | | Generate Custom Asset Activity | | |
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