Hello fellow Eloquans!!! I'm hoping that perhaps some of you have been through this before and might have an answer for me (especially those with an Analyzer license)...
When we're running reports on our emails and campaigns, our response metrics are being skewed by the Preference Center we have in our footer. We're getting metrics back on campaigns and emails that...
- have no links included (just the header/footer stuff)
- have no forms included
...yet, the metrics come back with click-through rates and form submissions! As a result, we're unable to properly review our response metrics, since these are included in there and we're not getting a good picture of how the content itself is performing, since our metrics are clouded by the header/footer metrics.
Is there a way for us to run our reporting on emails/campaigns so that we can exclude certain links/forms?
I have an Analyzer license, and when I took the Analyzer training and mentioned our dilemma, they said that it sounded like something was not set-up correctly on our Smart Start. However - when I put in a ticket to explore this, Eloqua Support said this is all normal and should be getting included in our metrics. If it's something that I can configure in a custom set-up, I'd love to be able to do this.
HELP!