I have an issue with Engage where it deletes everything in the HTML head tag of an uploaded HTML email when it renders and sends an email. I noticed this issue because Engage was destroying the <style> tag in the HTML head. I moved the <style> tag into the <body> and all was okay for a while - Engage left the style tag alone in the body, and my emails would render correctly across browser and email client platforms.
Then, around mid-August I noticed that Engage would no longer allowed me to make any edits to the email editor, the backspace button wouldn't function and the add hyperlink button wouldn't work. That's not good. The sales force must be able to edit emails in Engage. So I did some troubleshooting, which meant I started with a blank HTML email and added HTML code to it until Engage barfed on the email (product request here - Engage needs error reporting for HTML emails), and lo and behold, it's the style tag in the body that causes Engage to throw a fit.
So I deleted the style tag and the emails can be edited again, the backspace works and the add hyperlink button works. Slight problem with this solution - I need the style tag to style the email. A lot of the email is inlined, but the style tag is still needed. Has anyone else run into this issue with Engage, and if so what did you do to solve it?