I have a very simple campaign that I want to recipients to be able to enter more than once. The email itself is quite complex with variable data and field merges and the same recipient may receive far different emails on different occasions. I have added a filter in the segment to keep anyone from receiving the email more than once every two weeks. The campaign is set to run from today to the end of the year. This is the entire setup on the campaign canvas:
Segment --> Email
I have check the box in the Email step that says "Allow emails to be re-sent to past recipients". I have check the box in the campaign settings that says "Allow contacts to enter the campaign more than once." And I have told the Segment to check "Hourly until campaign is deactivated" in the Segment.
When I save the campaign I get an error message that says, "Campaign Contact Re-entry error: Contacts are not allowed to re-enter this campaign, please uncheck in the settings panel."
Why am I getting this message and what can I do to ensure that recipients can get this email more than once?
Thanks.