We are currently experiencing intermittent timeouts and connection errors with Eloqua Insight. Our Cloud Operations Team is currently working alongside a vendor to resolve the underlying cause of the long load time on first connection.
Our teams have put in place additional monitoring and have taken measures to limit the length of these occurrences while we work towards a definitive resolution.
We are committed to providing daily updates until a resolution is found.
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**Update**
Thursday, October 23rd, 12:45 pm EDT (UTC -4)
Our Cloud Operations Team continues to work alongside our vendor to come to a resolution. We will update this post again tomorrow with further information.
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**Update**
Monday, October 27th, 2:10 pm EDT (UTC -4)
Our Cloud Operations Team has worked with the vendor to put in place measures to alleviate the root cause. Users should no longer be experiencing slow load on initial opening of Eloqua Insight.
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**Update**
Tuesday, October 28th, 1:55 pm EDT (UTC -4)
Our Cloud Operations Team continues to work with a vendor to diagnose and correct the cause of these occurrences on POD 3. To clarify yesterday's update, on POD 1 changes have been put in place that do not resolve the root cause but do greatly reduce the occurrence and duration of incident.
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**Update**
Wednesday, October 29th, 4:00 pm EDT (UTC -4)
Our Cloud Operations Team has made further changes to help alleviate the delays felt on POD 3. They continue to work alongside a vendor to find a resolution to the root cause of these issues.
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**Update**
Thursday, October 30th, 3:00 pm EDT (UTC -4)
Our Cloud Operations Team continues to work with a vendor to diagnose and find a resolution to the root cause of these issues.